At a Glance Operational Delivery Skills - SCS

SCS Specialist - Information & Communication Technology

Maintain awareness of current best practice and exploit new and existing technologies to improve the quality of service delivered to the citizen
Keep under review the efficiency and effectiveness of ICT functions, including potential opportunities for shared service provision in line with Efficient Government goals
Work in partnership with ICT experts to achieve the Scottish Government's priorities
Ensure any major ICT projects within the responsibility of the team are conducted in line with Gateway Review principles
Perform effectively the role of senior responsible officer or sponsor for ICT projects
Use ICT systems to support the Scottish Governement's information management principles

Deliver professional, responsive services, with particular emphasis on connecting with the needs of the citizen
Ensure that equality and diversity priciples are at the heart of your service to customers
Maintain or introduce customer feedback systems and act on feedback
Ensure that staff at all grades receive appropriate training to provide high quality customer service
Use the performance management system to underpin accountability for customer service standards
Consider adopting externally validated service standards, eg Charter Mark

Conduct my team's relations with partners and stakeholders in a way that is consistent with appropriate protocols, eg the Scottish Government's Compact with the Voluntary Sector and Good Practice Guidance on consultations
Ensure our partner/stakeholder networks properly relfect diversity and offer equality of access
Use effective partner/stakeholder relations to inform the provision of well-rounded policy advice and risk assessment
Communicate effectively with partner/stakeholder networks about Scottish Governement's policy direction and achievements
Be a trusted and reliable source of assistance and information for partners/stakeholders
Ensure that the team's relations with partners/stakeholders are informed by the outcome of SE and other relevant stakeholder surveys

Take personal responsibility for promoting a culture of continuous improvement
Identify best practice from across public and private sectors, including appropriate use of benchmark data and business excellence techniques
Ensure the team has a clarity of vision about the operational delivery priorities
Keep under review opportunities to improve performance and reduce bureaucracy
Ensure that key business areas operate in line with Best Value principles, using formal reviews where appropriate
Develop effective strategies for working across organisational boundaries to deliver Scottish Government's priorities

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