Franchise Performance Meeting - 08 December 2011

1) STANDING ITEMS AND FRANCHISE PROGRESS

1.1) Approve agreed minutes of previous meeting –
Minutes approved.

1.2) Progress on actions arising from Franchise Quarterly
Quarterly meeting to take place on Friday 09 December.   

1.3) Variations, Changes and Priced Options
SFIP – It was agreed that ScotRail and Transport Scotland would arrange a separate meeting to discuss further. Action Point-ScotRailR/ Transport Scotland 

1.4) Committed Obligations Delivery
Priced Option 17, Commonwealth Games –   Proposed work resulting from the station audits have been agreed and funding is being identified.      Action Point-ScotRailR/ Transport Scotland 

1.5) Compliance
Donald Smith is still working through the audit information.  Action Point - Donald Smith

2) COMMERCIAL AND PASSENGER ISSUES

2.1) Service Level Commitment Delivery
December 2011 changes –connecting bus services between the Ayr and new port are being provided as planned following Stena’s move to Cairnryan.

Fife – SR will share with TS  its counts for the 07:54 Kirkcaldy service.  ScotRail is reviewing services in Fife to look at the options available in response to the issues raised and will share this with Transport Scotland. Action Point - ScotRail

TS asked SR to provide feedback for the pre-Xmas Sundays services early in the New Year to judge their usage. Action Point - ScotRail

2.2) Customer Service and Standards
The last SR winter road show will take place on 25 November.  SR agreed to provide HB with statistics it has complied regarding the road shows. Action Point - ScotRail

2.3) Public Relations
No issues discussed.

3) PERFORMANCE 

Train Service Delivery Performance
No issues discussed.

4) HUMAN RESOURCES AND INDUSTRIAL ISSUES
No issues raised.

(Next meeting: 5 January 2012 – with report to follow due to holidays)