1) STANDING ITEMS AND FRANCHISE PROGRESS
1.1) Approve agreed minutes of previous meeting – All actions closed or under other items
Minutes approved.
1.2) Progress on actions arising from Franchise Quarterly
Quarterly actions discussed.
1.3) Variations, Changes and Priced Options
Contractual communications since the last meeting - Revised amendment letters relating to Angel ex-northern 158s have been approved. A Dalmuir revised partnership funding variation request has been approved.
3A Engine sale update – SR sent information to TS on 15 September. Information can be reviewed separately for the purpose of this agenda. This action is complete and should be taken off the agenda. Action Point - PS
Paisley Corridor Improvements – A couple of options are open. TS is interested in achieving a cost neutral subsidy option going forward.
1.4) Committed Obligations Delivery
Priced Option 17, Commonwealth Games 2014 Fund – The aim is to agree this by the end of this month.
SIP total spend – This remains outstanding. SR will send the information to TS when AS returns to work. Action Point - SR
1.5) Compliance
Compliance audit – SR confirmed that it had received a compliance letter from TS.
2) COMMERCIAL AND PASSENGER ISSUES
2.1) Service Level Commitment Delivery
December 2011 changes (Highland Mainline) – These changes have been agreed.
Sectional Running Times (SRT) – There is no difference to the overall journey time.
SR is in discussions with Arriva Cross Country regarding connection from a morning service Carnoustie to Dundee.
Xmas and New Year 2012 services agreed. TS will feed back if there are any subsequent issues.
East Coast Mainline – TS has received options from ScotRail for use of an HST Resource December 2012. Subsequent to the meeting TS has responded to ScotRail on its preferred option.
Special events – Oi Hang Chu is meeting with SR tomorrow to discuss feedback following the Edinburgh Festival and Rugby event. TS has received a number of correspondence complaints regarding overcrowding.
2.2) Customer Service and Standards
SQIIRE – EB advised that SR is being pro-active in its approach to service quality such as putting in place Performance Improvement Plans before Remedial Action Plans are called in order to tackle issues. SR has also been working with Keep Scotland Beautiful since May last year to improve the environment of stations.
HB suggested that the SQUIRE section of the Franchise Performance Report is updated to reflect ScotRail’s progress on automated interface.
TS and SR noted that a good working relationship exists between both parties working on SQUIRE. HB advised that an item on SQUIRE would be put on the agenda every three or four months.
2.3) Public Relations
No issues raised.
3) PERFORMANCE
Train Service Delivery Performance
No issues raised.
4) HUMAN RESOURCES AND INDUSTRIAL ISSUES
No issues raised.
5) AOB
Stations Community Regeneration Fund – TS advised SR that the Franchise Report in this area was out of date. SR to update. Action Point - SR
TS suggested inviting a ScotRail representative from fleet along to the next Franchise Performance meeting followed by Jackie Taggart in November.
Post meeting note – ScotRail has confirmed that Chris Tait will attend the next meeting.
For Franchise meetings going forward, HB will inform JM what actions remain outstanding when the agenda is produced.
TS asked SR to provide it with a copy of its draft Anniversary brochure.
Action Point – SR
Post meeting note – This has been received via TS press office.
Journey planning and live traffic updates