Franchise Performance Meeting - 27 July 2011

1) STANDING ITEMS AND FRANCHISE PROGRESS

1.1) Approve agreed minutes of previous meeting – All actions closed or under other items

Minutes Approved.

1.2) Progress on actions arising from Franchise Quarterly

HB met with Stuart Barr to discuss how to present reports for future meetings.

1.3) Variations, Changes and Priced Options

3A Engine options – JM advised that the sale of the 3A Engines has now been agreed. JM will send the relevant information to TS. Action Point - JM

SR’s Engineering Standards Manager role has now been filled.

1.4) Committed Obligations Delivery

Queen Street ticket office – Works have been completed but some snagging issues require to be fixed. Feasibility work for escalators has also been completed.

Station Investment Plan – Alan Scott will draw up and share ScotRail’s press release detailing total SIP spending since 2004 to TS within the next couple of weeks.

Action Point - SR

1.5) Compliance

TS advised that it will be conducting another compliance audit of SR before the end of the year.

2) COMMERCIAL AND PASSENGER ISSUES

2.1) Service Level Commitment Delivery

Airdrie to Bathgate service enhancement – ScotRail has provided TS with initial patronage figures and further work is to be undertaken.

c320 EMU Argyle line strengthening - SR will contact TS with details within the next two weeks to confirm this. Action Point - SR

Xmas and New Year service alignment – TS is looking at a strategic answer rather than just a short-term answer to inform Ministers. TS will reply to SR on this matter next week. Action Point - TS

ECML – Cost for capacity to be shared. This will inform discussions with DfT on ECML issues. Action Point - SR

SLC – Most routes have now been signed off and should be complete by the end of next month. NS asked for clarity on the Edinburgh-Glasgow journey times and HB provided the background of why times will remain in the previous format.

Special events and disruption – Transport Scotland noted that there had been a strengthening of some services because of events such as the Take That concerts and the Tall Ships which had been well received.

2.2) Customer Service and Standards

Correspondence statistics – JM provided TS with an overview of the issues that have resulted in a longer response time, including technical difficulties and higher volumes of correspondence than forecast. SR advised that the majority of new work being handled is now being turned over within seven days

2.3) Public Relations

No issues raised.

3) PERFORMANCE

Train Service Delivery Performance

No issues raised.

4) HUMAN RESOURCES AND INDUSTRIAL ISSUES

No issues raised.

5) AOB

HB advised that at future meetings a new item for the agenda will be chosen for each meeting and the appropriate SR representative should attend to provide an update. Action Point - TS/SR

Next meeting date: Thursday 18 August, 09:00