The agreement among the Authority, the SPTE and the Franchisee relating to service quality standards for the ScotRail Franchise.
SQUIRE Service Schedule Agreement
Contents
Service Schedule 1 - Ticket Offices
Service Schedule 2 - Station Shelters and Waiting Areas
Service Schedule 3 - Station Seats
Service Schedule 4 - Station Lights
Service Schedule 5 - Station CCTV and Security
Service Schedule 6 - Graffiti
Service Schedule 7 - Litter and Contamination
Service Schedule 8 - Station Timetables and Information
Service Schedule 9 - Station Clocks
Service Schedule 10 - Station Posters
Service Schedule 11 - Public Announcement and Customer Information Systems
Service Schedule 12 - Station Toilets
Service Schedule 13 - Car Parks and Taxi Ranks
Service Schedule 14 - Station Lifts and Escalators
Service Schedule 15 - Landscaping and Vegetation
Service Schedule 16 - Help Points, Telephones and Ticket Machines
Service Schedule 17 - Station Staff
Service Schedule 18 - Station Fault/Complaint Record
Service Schedule 19 - Train Seats, Racks and other Passenger Facilities
Service Schedule 20 - Train Lighting
Service Schedule 21 - Train Toilets
Service Schedule 22 - Train Graffiti
Service Schedule 23 - Train Cleanliness
Service Schedule 24 - Destination Boards and Passenger Information Displays
Service Schedule 25 - Train Heating/Ventilation
Service Schedule 26 - Train Posters/Train information
Service Schedule 27 - Public Address
Service Schedule 28 - Train Doors
Service Schedule 29 - On-Train CCTV
Service Schedule 30 - Seat Reservation System
Service Schedule 31 - On-Train Refreshment and Food Facilities
Service Schedule 32 - Passenger Entertainment Systems
Service Schedule 33 - Train Staff and Customer Care
Service Schedule 34 - Management and Processes
Service Schedule 35 - Information Provision away from Stations
Service Schedule 36 - Sleeper Services
Service Schedule 37 - Ticket Collection at Key Stations
Service Schedule 38 - Ticket Inspection on Trains
Service Schedule 39 - Lost Luggage
Journey planning and live traffic updates
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